Having home insurance is necessary to cover and protect you and your home but none of us actually want to be in the position that we have to claim on the policy.
If you are in the unfortunate position that you do have to make a claim, we hope the following information will be useful to you.
Click each of the stages below to read more on what you should do.
Step 1 - Call the Emergency Services (if applicable)
You will need to call the police if you have been the victim of:
You will also need to call the police if you have suffered any loss or damage caused by:
You will be issued with a crime reference or loss report number which your insurer will need to know.
Step 2 - Check if you are covered
Step 3 – Report the incident
You will need to contact your insurer’s claims department and the numbers you need can be found under Insurer Claims Numbers at the top of this page.
In order to get your claim processed as quickly as possible, it is important to have as much of the following information available:
Step 4 – What happens next?
Use the table below to find the number you need for any cover that is ‘additional" and added to your policy.
HOME | LANDLORD | |
---|---|---|
Legal Expenses | 03334 008216 | 0114 220 1794 - Quote Master Certificate Number: LL/02/2016 |
Legal Expenses with Rent Guarantee | N/A | 0114 220 1794 - Quote Master Certificate Number: LLANDRG/02/2016 |
Home Emergency | 0345 218 7056. Gas Leaks – If you suspect there is a gas leak or carbon monoxide within the property, stop using all gas appliances, Ventilate your property and immediately notify the National Emergency Helpline by ringing: 0800 111 999 | 0345 218 7056. Gas Leaks – If you suspect there is a gas leak or carbon monoxide within the property, stop using all gas appliances, Ventilate your property and immediately notify the National Emergency Helpline by ringing: 0800 111 999 |
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